Refund Policy

This Refund Policy explains the terms and conditions under which CarGurus Blog ("we," "us," or "our") handles refunds for any paid services or products offered through the cargurus.top website (the "Site").

1. Overview

CarGurus Blog primarily operates as a free informational resource providing automotive content, vehicle reviews, and car buying guides. However, this Refund Policy governs any paid products or services we may offer now or in the future, including but not limited to:

• Premium content subscriptions
• Digital products or guides
• Consultation services
• Sponsored content or advertising services
• Any other paid offerings

2. Free Services

The following services are provided free of charge and are not subject to refunds:

• Access to blog articles and automotive content
• Vehicle reviews and comparisons
• Car buying guides and tips
• Newsletter subscriptions
• General website access and features

3. Paid Services and Products

3.1 Digital Products

If we offer digital products such as e-books, comprehensive guides, or premium content:

• Refund Window: Requests must be made within 14 days of purchase
• Eligibility: Products must not have been fully downloaded or accessed
• Conditions: Refunds may be granted if the product is materially different from its description or is defective

3.2 Subscription Services

For any subscription-based services we may offer:

• Trial Periods: Free trial periods may be offered, allowing cancellation before billing
• Monthly Subscriptions: Can be cancelled at any time; no refunds for partial months
• Annual Subscriptions: Pro-rated refunds may be available within 30 days of initial purchase
• Cancellation: Subscriptions remain active until the end of the current billing period

3.3 Consultation or Advisory Services

If we offer paid consultation services:

• Cancellation: Must be requested at least 24 hours before scheduled appointment
• Refund Eligibility: Full refund available if cancelled with proper notice
• No-Shows: No refunds for missed appointments without prior cancellation

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact us via email at info@cargurus.top or by phone at +1 (256) 628-8853
2. Include your order number, purchase date, and reason for the refund request
3. Provide any relevant documentation supporting your request
4. Allow 3-5 business days for our team to review your request

4.2 Required Information

When submitting a refund request, please provide:

• Full name and contact information
• Order or transaction number
• Date of purchase
• Product or service name
• Detailed reason for refund request
• Payment method used

5. Refund Eligibility Criteria

5.1 Eligible Refunds

Refunds may be granted in the following circumstances:

• Product or service was not delivered as promised
• Technical issues prevented access to purchased content
• Duplicate charges or billing errors
• Unauthorized charges to your account
• Product materially differs from its description
• Service was not performed as agreed

5.2 Non-Eligible Refunds

Refunds will NOT be granted in the following situations:

• Change of mind after fully accessing digital products
• Failure to cancel subscription before renewal
• Requests made outside the specified refund window
• Violation of our Terms & Conditions
• Abuse of refund policy
• Third-party payment processing fees (non-refundable)

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• We will process the refund within 5-7 business days
• Refunds will be issued to the original payment method
• Bank processing may take an additional 5-10 business days
• You will receive email confirmation when the refund is processed

6.2 Partial Refunds

In certain situations, partial refunds may be granted:

• Subscription cancellations with remaining service period
• Services partially rendered
• Products or services with minor issues

7. Billing Issues and Disputes

7.1 Incorrect Charges

If you notice any incorrect charges on your account:

• Contact us immediately at info@cargurus.top
• We will investigate and resolve billing errors promptly
• Verified errors will be refunded within 3-5 business days

7.2 Unauthorized Transactions

If you identify unauthorized charges:

• Notify us immediately
• We will investigate the charge
• Verified unauthorized charges will be refunded promptly
• We may require additional verification for security purposes

8. Subscription Cancellations

For any subscription services:

• You may cancel your subscription at any time through your account settings
• Cancellations take effect at the end of the current billing cycle
• No refunds are provided for unused time in the current billing period
• Access continues until the end of the paid period
• You can reactivate cancelled subscriptions at any time

9. Third-Party Purchases

If you purchased our products or services through a third-party platform:

• Refund policies of the third-party platform apply
• Contact the platform directly for refund requests
• We cannot process refunds for third-party transactions
• We will cooperate with legitimate refund investigations

10. Payment Processing Fees

Please note that:

• Payment processing fees are non-refundable
• Refund amounts may be reduced by processing costs
• We use third-party payment processors subject to their own fees

11. Advertising and Sponsored Content

For businesses purchasing advertising or sponsored content:

• Refunds available if services are not delivered as contracted
• No refunds for performance-based metrics (clicks, impressions, etc.)
• Cancellations must be made before content publication
• Partial refunds may apply for early termination of contracts

12. Exceptions and Special Circumstances

We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:

• Medical emergencies
• Natural disasters
• Technical issues on our end
• Extraordinary customer service situations

Each case will be evaluated individually at our discretion.

13. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to the Site. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Update to the "Last Updated" date

14. Governing Law

This Refund Policy is governed by the laws of the State of Idaho, United States, and is subject to the terms of our Terms & Conditions.

15. Contact Information

This Refund Policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy.